How long do you warranty work?
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How long should I warranty work. How long for paint work, body work, all overs, etc. Should I post a sign in the shop or include it in my work orders and signed by the customer. I have had several customers coming back as long a three years later wanting work redone due to weather and issues not related to workmanship or materials.
We don’t currently state a warrenty on work although I feel we probably should. I would put it on a sign that is clearly visible to customers.
We usually honour any work within a reasonable time frame. Perhaps 12 months is a fair amount of time for both the customer and the business.
I would only warrenty peeling or dulling paint. I wouldn’t warrenty something because it has been stone chipped to death.
Rust is a different ball game. If you tell the customer it won’t come back then you have to stand by that but if you clearly state that it will return at some point then we won’t warranty it even a week later.
Nicely said bondobob totally agreed
We’re required here to give a 3 month/5000km statutory warranty but I extend that to 12 months as a general policy. I won’t warrant paint adhesion on non-genuine (e.g. Ebay) plastic components, even though we use the proper Dupont procedure and primer. Fact is that I wouldn’t get a warranty claim every 3 years so it’s not a big deal for us. On jobs where we use only Dupont premium products I’ll offer a lifetime warranty which is backed by Dupont for materials. For new cars I’ll match the manufacturer’s warranty. Same thing, never had a claim. I am insistent about following the TDS though. Seems that pays off.
Ours is lifetime warranty ! Or until they start the car :rofl :rofl
:lol1 :lol1
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